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Privacy policy

PRIVACY POLICY
 

DINEST TECHNOLOGIES LIMITED

Company number: 14968237
Registered office address:
167-169 Great Portland Street, London, England, W1W 5PF
 

1. Introduction

To run our business, we collect and use information about users of our mobile application, available on smartphones, tablets, and other electronic devices, on iOS and Android, and to the website accessible at dinestapp.com and any other products and/or services available at the same URL address (referred to as personal data). 

The protection of this personal data is important to the Company. We therefore process any personal data entrusted to us in compliance with the law.

As part of our commitment to protect your personal data, we want to inform you:

  1. why and how the Company collects, uses and stores your personal data, for how long and under which legal basis;
  2. with whom we share your personal data;
  3. our role as the legal entity deciding about the processing of your personal data (referred to as the controller); and
  4. what your rights and our obligations are in relation to such processing.

2. What does this Privacy Policy cover?

This policy applies to any and all forms of use of personal data (a processing). Unless defined in this policy, terms beginning with a capital letter shall have the meaning set forth in the terms of use of the Company.

Who is responsible for the processing of your personal data?

The Company is responsible for the processing, as controller, of your personal data and has appointed as representative in the EU.

3. What type of personal data do we collect and process?

We collect and process identification information about all individuals with whom we interact, such as the name, email address, date of birth and residence address.

This information may either be directly provided by you or provided by the legal entity for whom you work (e.g. if you are the contact person designated by your employer to manage the Company account).

In principle, we do not collect and process identification information regarding Users other than Registered Users.

We also collect and process the following information in relation to Registered Users:

  1. the IP address of your equipment;
  2. your internet service provider;
  3. the type and version of your browser and your operating system;
  4. information regarding the pages you visit, the information researched, the time spent on our website and other statistics regarding your browsing experience on our website;
  5. information regarding your preferences on our website; and
  6. information in connection with your registration, use, purchase, or inquiries on or about our Sites that link to this Policy

For the Business Users, we also collect and process the following information:

  1. Information in connection with your registration, use, purchase, or inquiries on or about our Sites that link to this Policy

For the Foodie Users, we also collect and process the following information:

  1. Information in connection with your registration, related typeforms, use, purchase, or inquiries on or about our Sites that link to this Policy

Whenever personal data is collected (e.g. in application forms), we will indicate whether the provision of such data is mandatory (e.g. with an asterisk) and the consequences of a refusal to provide the requested data.

4. On which legal basis and for which purposes do we process personal data?

4.1. Legal basis for the processing

We only process your personal data provided:

  1. such processing is necessary to perform our contractual obligations towards you or to take pre-contractual steps at your request; or
  2. we have obtained your prior consent; or
  3. such processing is necessary for the legitimate interest of Company to the extent it is not overridden by your own interest or fundamental rights and freedom.

4.2. Purposes of the processing of your personal data

We process your personal data for specific purposes and only to the extent relevant to achieve these purposes. In particular, we process your personal data for the following purposes, in order to perform our contractual obligations:

  1. to manage our customers and suppliers;
  2. to implement tasks in preparation of or under existing contracts;
  3. to supply our services;
  4. for invoicing purposes;
  5. to manage users (such as account management and answering questions); and
  6. to create and implement new features.

The following purposes are based on the legitimate interest of the Company for processing of your personal data:

  1. to undertake marketing/procurement activities;
  2. to manage our archiving and records; 
  3. to track our activities (measuring sales, number of calls, visits to our website, etc.); 
  4. to improve our existing services (or those under development) by means of customer and non-customer surveys, statistics and testing, and the quality of services to our clients by taking into account their preferences in terms of means of communication (phone, e-mail, etc.), frequency and otherwise;
  5. to manage and improve our website and measure the usage of our website (including drawing up statistics); 
  6. to reply to any official request from a public or judicial authority in compliance with legal requirements;
  7. more generally, to comply with any legal, accounting and tax obligations imposed on Company in its relation with its customers and suppliers.

Finally, your consent is necessary for processing your personal data pursuant to the following purposes:

  1. to periodically send promotional emails about our products, special offers and information which you or your company may find interesting, using the email address which you have provided (if any).

5. Who has access to personal data and with whom are they shared?

5.1. Outside Company group

We may transfer personal data to third parties outside the Company, acting as processors, to achieve the purposes listed in Section 4.2 above, to the extent they need it to carry out the instructions we have given to them. Such third parties include our (IT) systems, cloud service and database providers, our payroll provider and (public) transport companies.

As processors, the above third parties enter into an agreement with Company to process your personal data.

Where required, we may also transfer your personal data to:

  1. any third party to whom we assign or novate any of our rights or obligations under a relevant agreement; and
  2. any national or international public or judicial authority, where we are required to do so by applicable law or regulation or at their request, in compliance with law.

5.2. Transfers outside the European Economic Area

The personal data transferred within or outside the Company as set out in Section 5.2, may also be processed in a country outside the European Economic Area and Switzerland. In particular, your personal data may be transferred to AWS. These countries may not offer the same level of personal data protection as EEA countries and Switzerland.

If your personal data is transferred to a country that has not been recognized as offering an adequate level of protection for personal data, we will put in place the legally required safeguards or rely on the relevant legal derogations to ensure such transfer is carried out in compliance with the applicable law. 

You may request additional information in this respect and obtain a copy of the relevant safeguard by exercising your rights as set out below.

5.3. Third party websites

Our websites (including mobile apps) may contain links to other websites such as Facebook, Instagram, Twitter, LinkedIn, Google, Spotify or Medium & Pinterest. This policy does not apply to the practices of any company or individual that the Company does not control, nor to any websites that may be linked from our websites. You should carefully review the privacy policies of any websites that you visit from our websites to learn more about their information and privacy practices. The collection and use of your personal information shall be governed by such other party or website’s privacy policy and the Company shall not be held responsible for their privacy practices.

5.4. Cookies and analytics tools

The Company also uses “cookies” or other analytics tools to collect information. A cookie is a small data file that the Company transfers to your electronic device and is stored on your electronic device. e.g. the Company uses cookies or other analytics tools to measure the traffic to and usage of our websites and their different features, and other miscellaneous uses.

If you do not wish to have cookies placed on your electronic device, you should set your browser or electronic device to refuse cookies before using our websites, with the drawback that certain features of the websites may not function properly without the help of cookies.

6. How long do we store your data?

We will only retain personal data for as long as necessary to fulfill the purpose for which it was collected or to comply with legal, regulatory or internal policy requirements. 

Personal data we hold in our database about you will be stored for maximum 24 months after your last interaction with the Company.

7. What are your rights and how can you exercise them?

7.1. Your rights

Within the limits and under the conditions set forth in the law, you have the following rights:

  1. to access your personal data as processed by us and obtain a copy thereof;
  2. to request any correction or update thereof;
  3. to request the erasure of your personal data;
  4. to request the restriction of the processing of your personal data;
  5. to withdraw your consent where Company based its processing of your personal data on your consent (without such withdrawal affecting the lawfulness of processing prior thereto);
  6. to object to the processing of your personal data;
  7. to request the portability of your personal data (i.e. to obtain the personal data you have provided to Company in a structured, commonly used and machine-readable format and/or to request the transmission of such personal data to a third party, without hindrance from Company and subject to your own confidentiality obligations).

7.2. Exercising your rights

To exercise the above rights, you may send a request by by email to contact@dinestapp.com. We will respond in compliance with applicable law.

If you are not satisfied with how Company processes your personal data, please let us know and we will investigate your concern. 

In addition, you have the right to make a complaint to the competent data protection authority. 

8. Updates of this policy

This policy may be subject to amendments. Any future changes or additions to the processing of personal data as described in this policy affecting you will be communicated to you through an appropriate channel, depending on how we normally communicate with you.

9.Use of Third-Party Services for Push Notifications

Our app uses Google Firebase exclusively for the delivery of push notifications. This service allows us to send you updates and important information directly within the app. The use of Google Firebase is limited to this functionality, ensuring minimal data handling and prioritizing your privacy. We do not use Firebase for any other data collection or processing activities within our app.

10. Detailed Tracking and Data Use Information

For analytics purposes, our app utilizes Google Analytics to obtain anonymized data regarding user interactions. This data provides insights into app usage patterns without identifying individual users, allowing us to improve our services and user experience. Additionally, we do not store any user actions apart from order placement and enhanced dish search activities. Items added to the cart are stored in the session and transmitted to our server only when an order is confirmed. We also retain tokens for credit card transactions received from our payment provider, Payzen, ensuring that all payment processing and card storage are conducted securely through their services.

11. Privacy Policy Accessibility

Our commitment to your privacy extends to ensuring easy access to our privacy policy. This can be found on our website at https://staging.dinestapp.com/en/page/privacy-policy and https://dinestapp.com/en/page/privacy-policy. We ensure that these links are prominently displayed and easily accessible to all our users, in compliance with platform requirements, including the App Store.

12. Notification of Privacy Policy Updates

Should there be any updates to our privacy policy, all registered users will be promptly notified via email. These notifications will include a summary of the changes and a clear explanation of how they may impact user data. We are dedicated to transparency and will ensure that you are fully informed of any modifications to our data handling practices.

13. Integration of Apple Frameworks and Services

In our app, we leverage Apple's ARKit to offer augmented reality display features, enhancing the user experience by providing interactive and immersive content. The use of ARKit and any associated data collection is conducted in full compliance with this privacy policy and with respect for user privacy.

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